We are a very small team here at Fia Fia, and we unfortunately don't have the capacity to run the shop during the day while answering phone calls. However, we are very quick & responsive over email, and are happy to help you with whatever you need!

Sadly, our store is not easily accessible for people with physical disabilities. We have railings on all the steps, but there are a total of four steps to get up to our front door, which may be difficult or not possible for some. We're working hard to get lots of high quality photos of our products up on the site for those who can't come into our shop. And we hope to move into an accessible space in the future. Please do not hesitate to contact us if you have any questions.

We are within a short walking distance from bus stops along Routes #2 and #3 (North Street), #4 and #90 (Windsor Street), as well as #8, #7A, and #7B (Robie Street).

There is plenty of free daytime street parking on both sides of Summit Street.

We have four warm potlights in our ceiling, and two low-hanging lamps over a central table. We try to keep our music low-key and at a comfortable volume. If you feel you need the lights or the music turned down, please don't hesitate to ask. We are more than happy to accommodate!

We do not have a washroom for customer use at the moment. However, there is a public washroom at the Sobey's right across the street.

We offer returns and exchanges on all of our products within 14 days of purchase, as long as the items are unopened and in perfect condition. We also offer exchanges or store credit on unused yarn, as long as it is unopened and in perfect condition. Learn more about our returns here.

If you're not happy with your order, you can return it to us for a refund or exchange. The order must be posted by trackable mail within 7 days of receiving it. Unfortunately, because we are a small business, we do expect the customer to pay for the return shipping costs. Once we recieve the order, we'll fulfill the refund or exchange. Learn more here.

We actually don't use paper receipts at our shop. If you don't have your emailed receipt, we may be able to find your purchase in our system based on the purchase date, if you remember it. Online orders should always have a virtual trail, as you'll get sent multiple confirmation emails.

Yes! We offer a 10% discount on Tuesdays for students and seniors.

Students must present a valid ID card, and seniors must be 65+

*in-store only

We offer various workshops in our space. Make sure to sign up for our newsletter so you don't miss an announcement!

Not only do we offer complimentary ball winding for online and in-store purchases - you can feel free to come in and use our umbrella swift and ball winder if you need to!

Sadly, we don't have the space for a knitting cafe at the moment. Hopefully in the future!