We are a very small team here at Fia Fia, and we unfortunately don't have the capacity to run the shop during the day while answering phone calls. However, we are very quick & responsive over email, and are happy to help you with whatever you need!

Yes, our store is completely wheelchair accessible!

We are within a short walking distance from bus stops along Routes #8, #7A, and #7B (Robie Street), as well as #2 and #3 (North Street).

There is plenty of parking in and round Richmond Yards, including an overground lot in the courtyard for free 1-hour parking, an underground lot (entrance off of St Albans street) for $2/hour, as well as lots of 2-hour free street parking on the side streets around the complex.

Check out our parking map below!

We try an create a calm and inspiring space for our customers, with warm lighting and low-key music at a comfortable volume. If you feel you need the lights or the music turned down, please don't hesitate to ask. We are more than happy to accommodate!

We do not have a public washroom in our shop.

We offer returns and exchanges on non-yarn items within 14 days of purchase, as long as the items are unopened and in perfect condition. We also offer returns, exchanges or store credit on unused yarn within 6 months of purchase, as long as it is unopened and in perfect resellable condition.

PLEASE NOTE: Yarn or other products that are not in perfect condition will not be taken back.

Learn more about our returns here.

If you're not happy with your order, you can return it to us for a refund or exchange. The order must be posted by trackable mail within 7 days of receiving it. Unfortunately, because we are a small business, we do expect the customer to pay for the return shipping costs. Once we receive the order, we'll fulfill the refund or exchange. Learn more here.

If you don't have your emailed or printed receipt, we may be able to find your purchase in our system based on the purchase date or item. Online orders should always have a virtual trail, as you'll get sent multiple confirmation emails.

Free shipping is available for our Canadian and US customers on orders over $150 CAD before tax. The free shipping will be automatically applied during your checkout. This is combinable with our first-time purchase discount as well.

We offer a flat rate expedited shipping rate of $8 to residents of Nova Scotia, and $12 for the rest of Canada.

Express shipping is calculated at checkout, and depends on the overall size and weight of the order.

Shipping to the USA costs anywhere from $8 - $35 CAD depending on the weight of the package and the shipping method. US shipping is calculated at checkout, and you can estimate shipping costs in your cart.

International shipping is calculated at checkout and depends on the destination country, parcel weight, and shipping method.

You'll be able to choose your shipping method at checkout, and you will be able to see an estimated timeframe there.

Standard shipping within Canada and the US normally takes 3-9 business days. Express shipping normally takes 2-3 business days. International shipping times are calculated at checkout.

Please note that these are only estimates, and there can be shipping delays.

We offer in-store pickup, which you can opt for during checkout.

You'll get an email when your order is ready for pickup, and once you do, feel free to come by anytime during our open hours to grab your order!

If you're a person who can't use the stairs to our store, please let us know in your order notes so that we can arrange to meet you curbside with your order.

Yes! We offer a 10% discount on Wednesdays for students and seniors.

Students must present a valid ID card, and seniors must be 65+

*in-store only

We offer various workshops in our space. Make sure to sign up for our newsletter so you don't miss an announcement!

Not only do we offer complimentary ball winding for online and in-store purchases - you can feel free to come in and use our umbrella swift and ball winder if you need to!

Sadly, we don't have the space for a knitting cafe at the moment. Hopefully in the future!